Overview

SmartCharge App is a mobile application created by HKT and CLP to address the entire process of charging electric vehicles (EVs). The app aims to provide a user-friendly and efficient charging experience for EV owners.

However, the original SmartCharge App was difficult to use and lacked a clear purpose, which resulted in low adoption rates. In response, the development team decided to restructure and enhance the user experience to attract more users.

My ROLE

UX (Interation and Visual Design) project lead, UX Reserach.

Responsibilities

• Pirmary Research
• Interview with 5 participantsfocus and define the users pain point, persona
• Ideate and print out the solutions
• Create hi-fi prototypes with the highest priorities problems only
• Present to Stakeholder

One of the project highlight

Pain Point

• Users struggle to find nearby EV chargers when they are unfamiliar with the area.
• Feel disappointed and at risk when user arrive at a fully occupied charging spot.
• Users face difficulties in copying and transferring addresses to Google Maps for directions.

Goal

• To facilitate efficient decision-making on accessing real-time data.
• Direct users to the closest charging spots but also eliminate the need for additional app redirection.
• Enabling users to operate the system hands-free and enhancing safety during driving.

Solution

• ATs - Voice control functionality.
• Real-time occupancy status of EV chargers.
• Partnership with Google Maps for directions.